Careers at TermSheet

We believe data and flexible software have the power to transform the real estate industry; and we’re looking for people who are passionate about finding a better way to do what’s always been done. 

WHY TERMSHEET

Values That Guide Us

1

Build for Long-term

We may be a startup now but we won't be forever. We're creating a company (and product) built to go the distance; even if that means making a sacrifice in the short-term for the right decision in the long-run.

2

Feedback Driven

We give and seek feedback constantly with the goal of continuous improvement. We deliver it with kindness and accept it without ego.

3

Customers are partners

Customers are the lifeblood of our company. We treat them like they are part of our team and work with them as such.

4

No bad ideas

Innovation thrives when people are empowered to share their ideas. We listen with respect and never miss an opportunity to brainstorm.

5

Be Kind

Kindness is an asset in every circumstance. We approach everyone with the assumption that they are doing their best.

6

Have fun

One of the best ways to build a strong company culture and fight burnout is by having fun. We aim to do that as often as we can.

Benefits and Perks

Competitive Compensation

Above-market compensation and opportunities to build equity.

401(k) Match

US employees receive a 401(k) match to help them plan for their future.

Comprehensive Benefits

Complete medical, dental and vision coverage along with group life and AD&D benefits.

Remote-First Culture

Our team was built by capitalizing on technology and best practices for remote work.

Flexible Schedule

We believe in a healthy work-life balance. That means flexible hours, paid sick leave, and a work from anywhere policy.

Unlimited Vacation

Be sure to enjoy your life as much as you enjoy work. The company needs you at your best and your loved ones do too.

Open Positions

Our business is growing and so is our team. Check out the roles we’re hiring for below.

TermSheet is currently looking to expand its business development team. We are seeking a Customer Success Manager who will work with TermSheet senior management and business development team members to assist with and execute TermSheet’s burgeoning customer success strategy. This person must think innovatively and on his/her feet to help drive TermSheet’s client strategy.

If you are hungry and willing to be scrappy, then this is the place for you.

Responsibilities

  • Drive adoption, growth and retention of our customers by building trusted relationships and delivering maximum value of the product
  • Use touch-points, such as business reviews, to learn about customer business priorities and guide them on how to best leverage the TermSheet platform
  • Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product
  • Use your deep TermSheet product knowledge to onboard and lead new customers to value
  • Simultaneously manage multiple customers who are at different points on the customer lifecycle
  • Identify opportunities to develop new training and enablement materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen TermSheet proficiency
  • Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas
  • Have an appetite to jump in wherever we may need your help! We’re an early stage start-up with all hands on deck.

Qualifications

  • Minimum of 3-4 years of experience in Customer Success, SaaS company preferred
  • Previous B2B startup experience
  • Background in real estate and/or real estate technology is a plus (not mandatory)
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Strong project management experience
  • Ability to work independently as a self-starter
  • Ability to work in a team environment
  • Experience working with a CRM is a must, Hubspot preferred

To Apply

Please send a resume and cover letter to [email protected] with the job title in the subject line.

Ready to create something special? Let's do it, together.